Support
Get help
Find quick answers to common questions and reach out if you need more help.
Effective September 30, 2026
Get help with
Account & Login
Sign-in, password reset, email verification, and account access.
Files & Storage
Uploading, organizing folders, storage limits, and downloads.
Scan / Share
Scanning Pocket QR codes and creating Share links.
Connected Pockets
Live references to another user’s Pocket and revoking access.
Quick Transfer & Drive
Temporary transfers and access between your own devices.
Feed & public post links
Publishing one of your posts as a link anyone can open.
Demo Drops
Public intakes, their settings, and the submissions you receive.
Vault
Unlocking the Vault and managing the devices you approve.
Pocket Business
The add-on and the 10 TB it adds to your own Pocket.
Billing & Plans
Plans, trials, recurring billing, and managing your subscription.
Free plan & limits
What a free account includes and how the one-time allowance works.
Account Deletion
What happens when you delete your Pocket account.
Privacy
How Pocket handles your information and your privacy choices.
Your free Pocket
New Pocket accounts start free: 5 GB of storage, 5 Quick Transfers, 5 Pocket connections and 5 share links — a one-time allowance that never refills, with no time limit on using it. Upgrade any time for the storage you choose and unlimited sharing. Creating an account does not charge your card.
A free account may add a single file of up to 2.5 GB, and Settings → Plans & Billing shows exactly how much of each allowance is left. Once a counter is used up, that feature stays unavailable on the free plan until you upgrade.
Plans, trials, and storage
- Pocket — 100 GB ($4.99 USD/month or $49.99 USD/year).
- Pocket Plus — 500 GB ($14.99 USD/month or $149.99 USD/year).
- Pocket Pro — 1 TB ($24.99 USD/month or $249.99 USD/year).
- Pocket Business — 10 TB added to your own Pocket ($249.99 USD/month or $2499.99 USD/year, flat). It is an add-on beside your personal plan, which stays exactly as it is, and the added capacity sits on that same Pocket.
Pocket Core may be offered with a 7-day trial to eligible new accounts; the exact first-charge date is shown before you confirm. Pocket Plus, Pocket Pro, and Pocket Business bill from their first charge. Web purchases are handled by Stripe; a purchase made through the App Store on an Apple device is managed in your Apple account settings.
Contact us
Support contact options are being expanded. For now, you can find guidance for common Pocket questions below and manage your account, billing, shares, and storage directly from Settings.
Billing and cancellation
You can manage or cancel your subscription — and the Pocket Business add-on — from Settings → Plans & Billing. Account deletion automatically cancels any active Pocket subscription. For refund questions, see the refund section of our Terms of Service.